Cross-Cultural Communication

    Welcome to Europe--United Kingdom

 

 


Acceptable Public Behavior

  • Loud talking should be avoided
  • Staring is considered rude
  • The British like a certain amount of personal space. Do not stand too close to another person or put your arm around someone's shoulder.
  • Hugging, kissing and touching is usually reserved for family members and very close friends

Business Attire

  • Dark suits, usually black, blue, or gray, are acceptable.
  • Men’s shirts should not have pockets. Avoid wearing a stripped tie.
  • Men should wear laced shoes and not loafers.
  • Women should maintain a conservative image.

Conversations and Networking

·        The British are reserved, which may cause them to appear cool and indifferent or overly formal. In fact, they are very friendly and helpful to foreigners.

·        Shake hands with everyone present -- men, women, and children -- at business and social meetings. Shake hands again when leaving.

·        Handshakes are light -- not firm.

·        Women should extend their hand to men first.

·        Use last names until specifically invited by your British hosts or colleagues to use their first names.

Meetings, Presentations, and Negotiation Tactics

  • Always be on time.
  • Decision making is slower than in the United States. So don’t rush them
  • A simple handshake is the standard for greeting.
  • Eye contact is seldom used in United Kingdom.
  • To signal something very important and you want it kept a secret, tap your nose.
  • In business meetings, small talk or icebreakers are not necessary.

Dinner Etiquette

  • When socializing after work, don’t bring up work.
  • Summon a waiter by raising your hand. Don't wave or shout.
  • Don’t toast others who are older than you.
  • The host, the one who extends the invitation, pays the bill.
  • A male guest of honor is seated at the head of the table or to the right of the hostess. A female guest of honor is seated to the right of the host.
  • When the host folds his napkin, this signals that the meal is over.
  • Write a thank you note to the hostess.
  • Leave a dinner party shortly after dinner ends.

Source

A summary of this information can be found at Executive Planet.
For more information go to:
http://www.executiveplanet.com