Professor of Marketing
Head of Marketing
Ph.D. (Marketing) University of Nebraska-Lincoln; M.A., (Marketing) University of Nebraska-Lincoln; B.S. (Psychology) Brigham Young University.
Principles of Marketing, Marketing Research, Services Marketing
His area of research interests include service failure and recovery, consumer powerlessness, consumer grudge-holding, forgiveness, internet marketing, and customer satisfaction. He has published in the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Journal of Services Marketing, International Journal of Consumer Studies, International Journal of Business Information Systems, Marketing Management Journal, Journal of Consumer Behaviour, and The Journal of Marketing Development and Competitiveness.
Mathew was the faculty advisor for Pi Sigma Epsilon, a national sales and marketing co-ed fraternity from 2003 to 2013. While in this role, the UNI chapter Epsilon Theta, won the "Lewis F. Gordon Top Gold chapter" three times. He also received the national advisor of the year award in 2010. Mathew is currently serving as the Head of the Department of Marketing starting January 2014.
Due to the work that Matthew's marketing research class does for businesses and organizations throughout the Cedar Valley, Mathew received the Veridian Credit Union Community Engagement Award. He also received the Emerald Literati Network 2009 “Outstanding Paper Award” for his paper titled “Causes and Consequences of Grudge-holding in Service Relationships,” co-authored with Dwayne Ball (University of Nebraska - Lincoln) and published in the Journal of Services Marketing. Mathew was the national president of Pi Sigma Epsilon from 2013 - 2014, a national sales and marketing fraternity, and was a finalist for the Pi Sigma Epsilon faculty adviser of the year in 2014.
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